Contact us
All the relevant information on how to contact us, including department contact details.
Get in touch with us
Feel free to get in touch with us via email, telephone or by post. We're here to help you. If you have a question about our products or your policy you may find the answer within our Frequently Asked Questions (FAQs) page.
General queries
For general and sales queries.
Call
0330 041 8266If you’d like to write to us, our office address is:
Viva Travel Insurance
Suite 2209-2217 Eurotowers
Europort Road
Gibraltar
GX11 1AA
Policyholders
If you need to discuss or amend your policy.
Call
0330 041 8266Claims
To make or discuss an insurance claim with us please visit our make a claim page.
To opt out of marketing
If you wish to out out of marketing and not receive information about Viva’s products and services:
Email us: travel.sales@vivatravelinsurance.com However, we will still contact you with important insurance and service-related updates.
Write to us
Other sales and enquiries
Customer relationsViva Travel Insurance
Suite 2209-2217 Eurotowers
Europort Road
Gibraltar
GX11 1AA
Complaints
Viva Travel Insurance
Suite 2209-2217 Eurotowers
Europort Road
Gibraltar
GX11 1AA
For complaints relating to gadget claims
Viva Travel InsuranceSuite 2209-2217 Eurotowers
Europort Road
Gibraltar
GX11 1AA
Tel: 0330 041 8266
In the first instance, please contact:
Customer Relations DepartmentARAG Legal Expenses Insurance Company Limited,
Unit 4a, Greenway Court,
Bedwas, Caerphilly CF83 8DW
Tel: 0344 893 9013
Web: ARAG’s online complaint form at https://www.arag.co.uk/complaints/
Further details of ARAG’s internal complaint-handling procedures are available on request.
Liberty Mutual Insurance Europe SE
20 Fenchurch Street
London EC3M 3AW
Tel: 020 8776 3750
In the first instance, please contact:
The Complaints DepartmentERGO Travel Insurance Services Ltd
Afon House
Worthing Road
Horsham, West Sussex RH12 1TL
Tel: 01403 788737