Make a claim
How to make a claim on your travel insurance policy.
Please ensure that you have your Policy number and the full circumstances as they will be required to process your insurance claim.
For medical emergency, medical related expenses, repatriation and evacuation claims
Please call the assistance company at any time of the day or night.
Anywhere except the USA, Canada or MexicoCall
USA or CanadaCall
For Gadget Claims
Taurus Insurance Services Ltd
Suite 2209-2217 Eurotowers
For Legal costs and expenses claimsAddress
DAS Legal Expenses Insurance Company Limited
For Financial failure claimsAddress
IPP Claims at Cunningham Lindsey
14-15 Park Place
For all other claimsAddress
Viva Travel Insurance Claims
Insurance Administration Services Limited
Crow Hill Drive
We can send You a claim form either by post or by email. Our claims forms can be downloaded here for you to complete:
Claims Forms Downloads
Please note the forms will be downloaded to your device as a PDF file.
- Claims for Baggage, Personal Effects & Money PDF 545KB Download
- Claims for Cancellation and Curtailment PDF 560KB Download
- Claims for Cancellation, Curtailment and Unused Ski Pack PDF 662KB Download
- Claims for Travel Delay PDF 456KB Download
- Claims for Legal Liability PDF 447KB Download
- Claims for Medical Expenses and Curtailment PDF 514KB Download
- Claims for Medical Expenses, Curtailment and Unused Ski Pack PDF 574KB Download
- Claims for Piste Closure PDF 391KB Download
- Medical Certificate PDF 94KB Download