Make a claim
How to make a claim on your travel insurance policy.
Please note
Please ensure that you have your Policy number and the full circumstances as they will be required to process your insurance claim.
For medical emergency, medical related expenses, repatriation and evacuation claims
Please call the assistance company at any time of the day or night.
Anywhere except the USA, Canada or Mexico
CallUSA or Canada
CallMexico
CallFor Gadget Claims
Contact:
AddressTaurus Insurance Services Ltd
Suite 2209-2217 Eurotowers
Europort Road
Gibraltar
For Legal costs and expenses claims
AddressDAS Legal Expenses Insurance Company Limited
DAS House
Quay Side
Temple Back
Bristol
BS1 6NH
For Financial failure claims - If policy purchased prior to 1st September 2023
AddressIPP Claims at Cunningham Lindsey
Oakleigh House
14-15 Park Place
Cardiff
CF10 3DQ
For all other claims
Onlinehttps://www.submitaclaim.co.uk/viva
Here you will be able to submit your claim online for all claims other than those shown below.
If you're unable to submit your claim online you can also contact us using the following:
AddressViva Travel Insurance Claims
308-314 London Road
Hadleigh
Benfleet
Essex
SS7 2DD
We can send you a claim form either by post or by email or you can download one from www.csal.co.uk/claim-forms