Make a claim
How to make a claim on your travel insurance policy.
Please note
Please ensure that you have your Policy number and the full circumstances as they will be required to process your insurance claim.
For medical emergency, medical related expenses, repatriation and evacuation claims
Please call the assistance company at any time of the day or night.
Anywhere except the USA, Canada or Mexico
CallUSA or Canada
CallMexico
CallFor Gadget Claims
Contact:
AddressTaurus Insurance Services Ltd
Suite 2209-2217 Eurotowers
Europort Road
Gibraltar
For Legal costs and expenses claims
AddressARAG Legal Expenses Insurance Company Limited
Unit 4a
Greenway Court
Bedwas
Caerphilly
CF83 8DW
For Financial failure claims - If policy purchased prior to 1st September 2023
AddressIPP Claims at Cunningham Lindsey
Oakleigh House
14-15 Park Place
Cardiff
CF10 3DQ
For all other claims
Onlinehttps://viva.submitclaim.online/auth/policy
The easiest way to submit a claim is online using the link above.
Or you can download a claim form from Ergo travel claim forms – ERGO Travel Insurance. Please note you do not require a printer, and the form may be completed online.
If you’re unable to download a claim form, or complete the claim form online, we can send you a copy via post or email.
Email Call AddressViva Travel Insurance Claims
ERGO IAS
PO Box 11383,
Mansfield
NG18 9PE